KYC & AML Policy
Every Tarn Fundvane account is verified before it can be funded or used for withdrawals. This page explains what we check, which documents we accept, how long it takes and what is expected of you.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
In practice, KYC at Tarn Fundvane means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
What "anti-money laundering" means
Anti-money laundering (AML) is the set of internal controls a financial service uses to prevent its platform from being used to move the proceeds of crime, to finance illegal activity, or to disguise the true origin of funds.
AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.
When AML regulations and a client direction are at odds, AML regulations prevail. This may result in a suspended transaction, a demand for supplementary documentation, or a frozen account until the situation is clarified.
Why verification is required
- 01
Legal obligation
Entities offering services that custody or move client money are typically obligated to establish the identity of their clients ahead of service delivery. This obligation is mandatory and extends to all accounts without exclusion.
- 02
Protecting your money
Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.
- 03
Keeping the platform clean
Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.
- 04
Faster payouts later
An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.
Which documents are accepted
We request documentation across up to three categories. Submissions should be colour photographs or PDF documents, entirely visible in frame, unaltered, with all four edges and all written content clear and readable.
1. Identity document
A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.
2. Proof of address
A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.
3. Proof of payment method
Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.
Formats and file size
Maximum file sizes, permitted formats and any extra documentation requirements are presented in the verification section of your account. Documents not in the account's designated language may need professional translation; our compliance department will advise if this is necessary.
The verification steps
- 01
Register
Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.
- 02
Confirm contact details
Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Upload a recent qualifying document in your name at the address on file.
- 05
Confirm the payment method
Supply evidence of the payment method you intend to use for deposits and for receiving funds upon withdrawal.
- 06
Screening and review
Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.
- 07
Confirmation
You will be alerted when your account status is updated. The present status is continuously accessible in the verification section of your account.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Turnaround times hinge on workload volume, the calibre of submitted materials and whether supplementary checks are initiated. The applicable review timeframe for your account, along with the current standing of individual documents, is accessible in your account portal - this stated duration takes precedence over any timeframe mentioned elsewhere.
- Clear, complete, unedited uploads are reviewed fastest.
- Requests submitted outside business hours are queued for the next working day.
- Heightened scrutiny, when applicable, extends processing duration and will be communicated to you.
Why a check can be rejected
A denial typically reflects a file issue, not an assessment of your character. The majority of cases result in approval upon resubmission on the subsequent attempt.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Re-shoot in daylight, flat on a dark surface, all four corners visible. |
| Document expired | Upload a currently valid document. |
| Name or date of birth does not match the account | Modify the account information, or substantiate a lawful name alteration with appropriate documentation. |
| Proof of address too old or not in your name | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| File edited, cropped to hide data, or a screenshot of a screen | Submit an unmodified original image or PDF. |
| Residence in an excluded jurisdiction | The account cannot be opened; see our licensing page for the general position. |
Should a determination be ambiguous, reach out to our support team and request clarification. Where regulations permit disclosure, we shall provide it.
Ongoing transaction monitoring
Verification constitutes an ongoing process. Accounts and their activities remain subject to evaluation throughout the entire duration of the business relationship.
What is monitored
Variations in deposit and withdrawal behaviour, modifications to the payment source, shifts in location or contact information, conduct inconsistent with the details supplied during registration, and any conduct flagged by our monitoring systems.
What can happen as a result
- A request for refreshed documents or an explanation of the source of funds.
- A temporary hold on a specific transaction while it is reviewed.
- Modification of the thresholds specified in your account.
- Restriction or closure of the account where the law requires it.
Records
Customer identification documents and payment history are preserved for the duration mandated by governing legislation following relationship termination, and are administered pursuant to our Privacy Policy. In specific circumstances applicable law restricts our capacity to notify a client that a report has been filed.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Draw exclusively from your personal funds and your personal payment methods - under no circumstances utilise another party's resources.
- Maintain a solitary account only, and safeguard your access credentials.
- Respond to document requests within the timeframe stated in the request.
- Inform us without delay if your residential location, registered name or payment source changes.
- Alert us without delay of any suspected unauthorised entry into your account.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Where to ask questions
If any aspect of this information is confusing, or you wish to confirm the precise stage of your verification process, contact us prior to making any further submissions.
Who reviews my documents?
A trained compliance reviewer. Files are stored on restricted systems, and access is limited to staff who need it for the check.
Can I start before I am verified?
You have the ability to sign up and investigate the account, however funding, trading and withdrawal activities are contingent on the verification status reflected in your account.
Do I have to verify again later?
It is conceivable. Certifications have expiry dates, domiciles shift and periodic updates represent standard AML practice. We shall notify you should an update be required.
How do I contact the compliance team?
Use the contact route on our contact page and mention "KYC" or "verification" in your message, together with the email address on your account. Please do not send document images by unsecured channels - upload them in the account area instead.
Get verified once, cleanly
The majority of postponements originate from three sources: an unclear photograph, an expired address confirmation, and a payment source registered to another individual. Addressing these concerns typically results in clearance on the initial review.
Need help with a document?
Our support team can tell you exactly which file was rejected and why.
- Before proceeding, review the verification section within your account.
- Then contact support with your registered email address.